We value your business, and with so many hotels to choose from, greatly appreciate you choosing the WinStar World Casino Hotel. Thank you for taking the time to write about your experiences as we cannot grow if we don’t know about our challenges. We clearly failed to meet your expectations and failed to deliver on our promise of exceptional hospitality. We take pride in our impeccable guest rooms and outstanding service and we strive to make a positive impression on every guest that passes through our doors. On behalf of the entire WinStar World Casino Hotel team, I would like to extend our sincerest apologies for the inconveniences you experienced during your stay. Dear Guest, I am writing in regards to a recent posting on Trip Advisor.
